When we are out and about talking to small businesses about their IT support, I’m always interested to learn about how business owners and office managers are handling their small business computer support. Sometimes we hear about businesses that have a “computer person” providing their support, and other times they already have an IT services company that is comprised of more than just one person. Oftentimes, the office manager or person who knows the most about computers becomes the de facto “IT guy” or “IT gal”. (If this is you, and you’re supporting your small business computer network even though IT isn’t your first responsibility, check out this free ebook.)
No matter what your current IT support situation might be, it has become clear to me that our businesses outgrow the “do it yourself” computer guys or gals. It’s at this point that we need good and reliable small business computer support that keeps our companies technology available and secure – this is typically more than a single tech or part time IT support can provide. Here are a couple important aspects of the business of managed computer support and services.
Find Computer Support for Small Business that Works for You (and Them)
I’ve seen many situations where a technology support provider wasn’t the right fit for a given company. And that’s no fun for anyone. Even though it may sound obvious when stated out loud, be sure to choose a computer support provider that is the right fit for your company. When you choose a technology support company, you are choosing a partner that should contribute to the overall success of your business. It’s important that you sit down and take your time with the company with whom you’re going to do business. Be completely comfortable with your choice before you sign a support contract. This isn’t only important for the recipient of small business computer support but for the provider as well.
A good IT support company will take their time interviewing you and getting to know your business before providing your business with computer support. It may sound strange to hear at first, but allowing the support provider to interview you can be just as important as what you are asking them. You can learn a lot about how a technology provider does business by paying close attention to the questions they ask. Are they asking questions about your needs and about how technology works for you?
ToSolution provides computer support for small business in Waukesha, WI and the Greater Milwaukee Area. When we receive a request for IT support we take time to get to know our clients up front. We do it for the same reason they want to interview us: we want to make sure their company is the right fit for our business. We want to know that our network operations center (NOC) and ServiceDesk services will provide the best support possible to them with the best possible results for both of us. It’s in both of our best interests to have a mutually beneficial business relationship.
We Make Our Cake with the Best Ingredients (And We Eat It Too)
Funny heading, I know. But I think this is one of the more important points of providing managed computer support services. While I realize that most of the businesses we talk to may not understand the details of the technology we use to monitor and manage their systems (And why would they – We are the experts), but it’s important that our clients understand a couple things that differentiate us from break/fix support companies and other managed service providers.
There are several good choices when it comes to software for monitoring and managing networks, PCs, and servers. So how does a provider choose the right stuff to manage a computer network? They work hard to develop processes and procedures that lend themselves to excellent support, customer service, and management of networks. Since we want to raise the bar for small business computer support, we have chosen to center our managed computer services on a best of breed approach.
What does this mean? Simply put, it means that we choose the best software, hardware, procedures, and strategies possible – according to peer feedback, industry metrics, and best practice standards – to run our business. In doing so, we can deliver the best possible managed service experience to you. One example is the software we use to monitor networks. We have chosen industry-leading software and invested a ton of time into engineering it in order to achieve proactive insights into the networks we manage. We choose a best-of-breed solution up front and engineer it the right way.
You might think of this as you would baking a cake. There’s a big difference between high-quality ingredients and discount ingredients. The ingredients you mix into the recipe will affect the end result, and can mean the difference between an award-winning dessert and just an average one. We believe that the way to deliver the best small business it support experience is it to monitor, manage and support using high-quality ingredients.
What good is an award-winning dessert without being able to enjoy it? So, as a managed service provider, we are actually using all the tools that we recommend. This keeps us intimately familiar with the technology we support. Just like a chef tastes the food he is preparing to serve, in order to make sure everything tastes great, we use the same technology that we provide for our clients in order to make sure their experience is always great.
Our ideas on how to best provide small business computer support may not be for everyone. Some companies believe that food out of a can is just fine for them. But if you are relying on technology to maintain and grow your business we offer a fresh approach.
About the Author: Dan Schneck is VP of Network Services and co-founder of To Solution, Inc., an information technology managed service provider based in Waukesha, Wisconsin. Visit https://tosolution.com/blog to read more of Dan’s blogs, connect on LinkedIn at linkedin.com/in/danschneck, or follow on Google+ at https://plus.google.com/u/1/+DanSchneck
About ToSolution: To Solution, Inc. is an information technology company providing computer support for small business in Waukesha, Wisconsin and the Greater Milwaukee Area, including Brookfield, Germantown, Menomonee Falls, Mequon, New Berlin, Oconomowoc, Pewaukee and all of Southeastern Wisconsin.
The company was founded in 2010 after the owners, Tim O’Neil and Dan Schneck, decided to merge their existing businesses in order to enhance their IT service offerings. ToSolution has become the managed service provider of choice for businesses seeking reliable and secure computer networks that allow people to focus on growing their business instead of worrying about technology.