After our last article “7 Things About Server Support You Need to Know but Are Afraid to Ask” we received a lot of questions about Microsoft’s Operating Systems (OS) and the millions of lines of code it takes for them to function. Questions like: How can Microsoft (or anyone for that matter) sell an OS that’s known to have errors in it? Why does anyone provide updates that fix certain areas of an operating system or application but cause new errors in other areas? Aren’t these companies testing their products before releasing them to the public?
The Best Server Support for Small Business
Consider this, Windows 10 is supposed to be released this summer (2015) and one of the earliest rumors that Microsoft was working on this update to their OS was in October of 2013. No one really knows, except for those inside Microsoft, how much earlier the work on Windows 10 actually started. Let’s just say conservatively that Microsoft spends 2 years developing and testing new products before releasing them to the public. Two years of writing code, changing code, fixing code. Two years of testing, both internally and externally (closed and open beta testing.) Two years of entire teams of people working on the same project. Two years is a long time and a large investment. It’s remarkable what companies like Microsoft can accomplish but even with all their resources, all their advances in technology, and with hundreds, if not thousands, of brilliant minds all working together – they still can’t produce something that is 100% perfect.
That’s why you need a Managed Service Provider (MSP). In our last article on server tech support we exclaimed that you should “Always, always, always have your server hardware under a manufacturer’s warranty.” When your server hardware is under a manufacture warranty you have peace of mind that if anything goes wrong with any part of the server’s hardware it will be replaced at no extra cost to you. Of course you will pay an upfront fee for these types of warranties but when it comes to equipment that is critical to operating your business the investment outweighs the risk. Finding parts for a server that’s not under contract can be difficult. And if that time comes, you will want those parts quickly.
Partnering with an IT service provider who specializes in Managed Services is like having a warranty for your entire network, including the Microsoft Operating Systems on your servers and workstations. A Managed Service Provider, like ToSolution, will provide your business with: monitoring support of all your network devices including routers, switches, servers, workstations and printers; proactive and preventative maintenance of all these devices; a Help Desk to field any and all service calls plus the time it takes to resolve those service calls.
- Learn more about the importance of network monitoring
- Learn more about the different types of managed services
- Not sure if you’re ready for a change – These 10 signs point to YES
We can’t guarantee that things will work 100% perfectly all the time (no MSP can), but we certainly can make sure it’s fixed quickly when something does go wrong. Take a look at what some of our clients have to say about Managed Services. ToSolution is a Managed Service Provider offering IT support in Milwaukee, Waukesha and all of Southeastern Wisconsin. We can’t wait to hear from you!
About the Author: Mark James is the Director of Technical Business Development at To Solution, Inc., an information technology managed service provider based in Waukesha, Wisconsin.
Visit https://tosolution.com/blog to read more of Mark’s blogs, or connect on LinkedIn at linkedin.com/in/markjamesmj7.
About ToSolution: To Solution, Inc. is an information technology company providing computer support for small business in Waukesha, Wisconsin and the Greater Milwaukee Area, including Brookfield, Germantown, Menomonee Falls, Mequon, New Berlin, Oconomowoc, Pewaukee and all of Southeastern Wisconsin.
The company was founded in 2010 after the owners, Tim O’Neil and Dan Schneck, decided to merge their existing businesses in order to enhance their IT service offerings. ToSolution has become the managed service provider of choice for businesses seeking reliable and secure computer networks that allow people to focus on growing their business instead of worrying about technology.