If you’re running a physical therapy clinic or a dental office and you suddenly notice every computer screen has gone black and the staff is starting to panic, do you know what you’re going to do next? Hint – join the panic is not the right answer. One thing you can do to stay above to chaos is to have a plan for IT. Most people don’t think about having a strategic plan for their company’s technology. We plug it in and it works – until it doesn’t.
We are living in a digital world. The majority of us rely heavily technology. If your clinic’s computers suddenly stop working there will be some real obstacles that need to be hurdled – and fast. Patient records, prescription information, lab results, insurance information, appointments, e-mails, and so much more are all things you depend on with every interaction. If something goes wrong and you cannot access that information, unmasked frustration is an understandable reaction but your staff will be looking to you for how to respond.
If you’ve planned for an event like this, you’ll know exactly what to do. You’ll know how to communicate the situation to your patients and ease their concerns, you’ll know how to direct your staff and keep them on task, you’ll know exactly who to contact to get your systems back online asap. You’ll be the hero – if you’ve planned for IT.
I can almost hear your agreement. You want a plan but you’re not a technology expert and you don’t know where to start. This is where Healthcare IT Services companies come in. Connect with a healthcare IT service provider, like ToSolution, and ask to speak with their vCIO (virtual Chief Information Officer). The vCIO is the person they should have on staff that can help you strategize about how you are going to leverage technology to grow your business. This is also the person who can help you develop an emergency response plan if things go sideways.
Technology is constantly advancing and systems need to be upgraded and backed up regularly. In the healthcare industry, it is critical that your systems are always working because people are depending on you. If your systems crash and you don’t know what to do next, you will have more problems than you will be able to handle. If you know you need to make upgrades to your system and if you know you need better IT services, do not delay getting the help you need. You may think you can hold off a little longer, but none of us can predict what type of natural disasters or human mistakes can shut your systems down in a matter of seconds.