Our ServiceDesk spends about 60% of its time on Vendor Management. No one else does this. We want to be your first call and if the problem is with your network copier, we will contact your copier vendor with you. If you contact us because you have an issue with Quickbooks, we will contact Quickbooks with you to resolve that problem. We don’t like finger pointing and we won’t do it because it puts you in the middle. With vendor management, we tackle your problems together and create solutions faster.