We have a saying at ToSolution. We always want to be your first call. If something isn’t working right, contact us first and we will help you determine if the issue is with your computer, your network, or a third party application. Don’t interrupt your co-workers, no need to get your supervisor involved, just Click-to-Connect and let us help. The other thing that we want you to avoid is waiting. Don’t assume that a little problem will go away on its own – it won’t. Little problems snowball and become big problems. With Flat Rate IT Support you can contact our ServiceDesk an unlimited amount of times in a month. But here’s the thing, if you call us a hundred times a month we won’t be very profitable, so our goal is the same as yours – for your technology to have as few problems as possible.