YOU DON’T HAVE TIME FOR AVERAGE IT
Yes, we really provide a 15-minute response time. In fact, most people get a response from our ServiceDesk within just a couple of minutes.
With our Click-to-Connect feature, our clients simply open up a chat window directly from their desktop and within a few minutes we respond and are automatically connected to that user’s computer. Our clients consistently give us high marks for how fast we get started working on issues.
Wondering how fast we are compared to our competition? The average response time for customers of managed service providers nation-wide is 1 day, 3 hours, and 7 minutes. This means we could respond to 108 new requests in the same amount of time it takes the average provider to respond to just 1 service call.