Flat Rate IT Support


Flat Rate IT Support

We charge one simple, single rate and you get a really long list of services and unlimited support. With our Flat Rate IT Support, we provide a 60% reduction in day-to-day issues and our ServiceDesk is available via our “Click to Connect” feature, which allows for nearly instant response times. And, since we can start working on problems faster than ever before, we can also solve problems faster than ever before. Most issues that come into our ServiceDesk are solved in less than an hour.

Sound too good to be true? We encourage you to ask our clients. Every one of them is a proud reference because of our commitment to providing IT the way it should be, with Fewer Problems and Faster Resolutions all for one Flat Rate.


WHAT YOU’LL ENJOY WITH FLAT RATE IT SUPPORT

15 Minute Response Time
15 MINUTE RESPONSE TIME

Your employees want to be happy and free to do their jobs without waiting on a solution to an IT problem. We prioritize your team with response times of 15 minutes or less.


Fewer IT Problems
60% FEWER IT PROBLEMS

Each interruption costs you. They kill productivity, create stress, and often times result in an inferior product. When we reduce your day-to-day issues by up to 60%, you can take that time and energy and apply it elsewhere.


Unlimited Service Desk
UNLIMITED SERVICE DESK

With Flat Rate IT Support you can contact our ServiceDesk an unlimited amount of times in a month. But here’s the thing, if you call us a hundred times a month we won’t be very profitable, so our goal is the same as yours – for your technology to have as few problems as possible.


Vendor Management Icon
VENDOR MANAGEMENT

We hate finger pointing and we refuse to put you in the middle of a problem between your IT and your vendors. Whether it’s with your accounting application support or your copier maintenance company, we tackle problems together and create solutions faster.


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MULTILAYER SECURITY

From your firewall configuration to your antivirus software, we take care of everything – and it’s all included. Multi-layer security means that there are several security measures taken at each level of your network. If you think of your network as 30 flights of stairs, we put a door with three locks at the top of every flight.


BUSINESS CONTINUITY

You know that you need to backup your data. Hopefully you have a system in place that is consistent and trustworthy so that if you do lose data it can be restored. With Flat Rate IT Support you get a comprehensive backup system but we don’t stop there. We know how expensive it is for a business to suffer a critical loss, most small businesses don’t survive. That’s we provide a comprehensive business continuity system. Most clients have their data stored onsite and in the cloud. A local device called a Datto keeps your data safe and easily accessible in case you accidentally delete a file or folder but it also copies all your important data into east and west coast locations in their data centers protecting you from a major failure or catastrophic event.


STRATEGIC PLANNING

The technology landscape is changing so fast that it takes an expert to keep up with it. No one can expect you to be an expert in your field of expertise, continue to manage your employees and grow your company and all the while keep your finger on the ever-increasing pulse of technology. That’s why you have us.  We will meet with you and your team annually and are available for calls and questions anytime throughout the year. We want to help you plan for the next trend in technology and forecast how it is going to impact your industry.


CLOUD SERVICES

Most businesses have adopted at least a partial move to the cloud. Included in our Flat Rate IT Support are cloud services that make the most sense for small business. Microsoft’s 365 Business platform provides our clients with secure and reliable email functionality whether at work or on the road.  With Office 365 Business Premium our clients enjoy the always up-to-date version of Microsoft Office, including Outlook, Word, Excel, Powerpoint and more; ensuring that all their users are working in the same version of Office.  We also provide Dropbox Business, a compliant file-sharing system that works across all your devices.


THIS REALLY LONG LIST OF OTHER SERVICES ARE ALSO INCLUDED

Microsoft Office365, Backup for Email, Contacts, Calendars & Tasks, Server and Workstation Endpoint Protection, Anti-Virus