If you run a small to medium-sized business, it’s not major network issues or server crashes that interfere with your profits and customer service; it’s the day-to-day glitches and slowdown of any element in your system that negatively impacts your business. And as a small to medium-sized business, it can be difficult to have a dedicated IT staff that can address your concerns whether it’s about business applications, mobile devices, or data security. Instead, look for a solution that minimizes these daily technological problems and consistently and continuously assesses your system to reduce future bugs.
How Does Flat Rate IT Support Eliminate Your Day-to-Day IT Problems?
- Flat Rate IT Support is built on the foundation of proactive monitoring and maintenance of your system. With this model in place, we have reduced daily IT issues by 60% or more for our clients. We assess their networks and devices for issues that can slowly build toward slowdowns and crashes and address them before they become problems.
- Flat Rate IT Support breaks the cycle of waiting for solutions. If you currently have an IT service, you’re probably familiar with this pattern: a problem occurs, you call your IT service, and now your waiting as that problem gets repaired over the course of, a day, or a week, or worse (the national average response time for IT companies is 1 day, 3 hours and 7 minutes). But even the most responsive Break/Fix IT companies still result in a delay, and every delay eats into your business’s bottom line and your customer’s satisfaction. At ToSolution, we promise to respond within 15 minutes, and when using our click-to-connect technology our client’s get a response immediately.
Your business doesn’t have time to wait for IT problems to be solved, especially when more and more elements of service — from setting appointments to invoicing to tracking documentation — rely on smooth and consistent networks. If you’d like to learn more about how Flat Rate IT Support can provide you month after month of problem prevention, call us today!