If you’re on a Time & Material, Break/Fix or Block Plan with your current IT provider you aren’t pulling in the same direction. The reason is because your IT provider doesn’t make any money unless they can bill you for problems they’ve fixed. And, I’m assuming, you want to have as few problems as possible. If that is the case, then you’re playing tug-of-war with your IT company and you need to ask yourself, who’s winning?
Think about it. If you don’t call them to fix a problem they don’t make any revenue from you. I am not suggesting that your provider would ever sabotage your computer network but it is true that if they try to make your IT as trouble free as possible they’ll be working themselves right out of business.
That’s not the case with a flat fee, managed service plan like ProVision. With plans like these – if they are good flat fee plans – you pay a monthly fee that covers all of your IT problems. It doesn’t matter if the provider has to spend 7 hours or 70 hours that month fixing issues. You pay the same monthly rate. I tell our clients that some months we may lose, but most months we win. We have to win most months or else we’d be out of business.
This is the big difference! We’d go out of business if you have too many problems, they go out of business if you don’t have enough problems. Now who do you want working for you? A company that thrives when you have less IT issues or the one that thrives when you have more?
When you’re under a flat fee plan like ProVision, we don’t want you to have any problems. That’s the same thing you want, right? We’re on the same team as our clients, both pulling for the same thing and in the same direction. Our team does have to spend some time fixing IT issues, but they spend even more time preventing them. With a proactive approach to maintaining our clients technology we prevent most problems from ever occurring. Doesn’t that make more sense?
If you are sick and tired of IT Support playing tug-of-war with your small business? Contact us today, we’d love to help.