Our Purpose & Promise

Our Purpose

To be an indispensable partner to our clients by providing reliable computer networks and systems that allow them to focus on growing their businesses.

Our Promise

To provide technology solutions that exceed the expectations of clients through excellent customer service, utilization of proactive tools, and innovative ideas that create an exceptional technology experience.

Core Values

  • We will focus on providing superior customer service.
  • We will consistently strive to implement initiatives required to achieve our vision.
  • We will use tools and processes to make our clients’ networks as trouble-free as possible.
  • We will become experts at implementing our chosen solutions.
  • We will remain focused by only taking on opportunities we know we’re good at.
  • We will treat our customers’ networks the way we treat our own.

Code of Ethics

Commitment to Clients

  • We will serve our clients with integrity, competence, objectivity, and professionalism.
  • We will mutually establish with our clients realistic expectations of the benefits and results of our services.
  • We will only accept assignments for which we possess the requisite experience and competence to perform and will only assign staff or engage colleagues with the knowledge and expertise needed to serve our clients effectively.
  • Before accepting any engagement, We will ensure that we have worked with our clients to establish a mutual understanding of the objectives, scope, work plan, and fee arrangements.
  • We will treat appropriately all confidential client information that is not public knowledge, take reasonable steps to prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by ourselves, the client’s firm, or another client, without the client’s permission.
  • We will avoid conflicts of interest or the appearance of such and will immediately disclose to the client circumstances or interests that we believe may influence our judgment or objectivity.
  • We will offer to withdraw from a consulting assignment when we believe our objectivity or integrity may be impaired.
  • We will refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client.

Commitment to Expertise

  • We will accept only engagements for which we are qualified by our experience and competence.
  • We will assign staff to client engagements in accord with their experience, knowledge, and expertise.
  • We will immediately acknowledge any influences on our objectivity to our clients and will offer to withdraw from a consulting engagement when our objectivity or integrity may be impaired.

Commitment to Fiscal Integrity

  • We will agree independently and in advance on the basis for our fees and expenses and will charge fees and expenses that are reasonable, legitimate, and commensurate with the services we deliver and the responsibility we accept.

Commitment to Professionalism

  • If within the scope of the engagement, we will report to appropriate authorities within or external to the client organization any occurrences of malfeasance, dangerous behavior, or illegal activities.
  • We will respect the rights of consulting colleagues and consulting firms and will not use their proprietary information or methodologies without permission.
  • We will represent the profession with integrity and professionalism in our relations with our clients, colleagues, and the general public.
  • We will not advertise our services in a deceptive manner nor misrepresent or denigrate individual consulting practitioners, consulting firms, or the consulting profession.
  • If we perceive a violation of the Code, we will report it to appropriate organizations and will promote adherence to the Code by other member consultants of those organizations working on our behalf.