What Should You Look For In a New IT Provider?
If you’re looking for a new IT Company or MSP (Managed Service Provider), always consider the tools they use, the processes they employ and the business relationships they’ve built. There are other elements to consider but these are essential for the proper management of your network:
- The Right Tools
- A Refined Process
- Relationships You Trust
The Right Tools
Much like the right tools are needed for a construction job — like building a deck or remodeling a kitchen — an IT company needs the right tools in order to monitor, manage, and maintain the IT systems they support.
Some IT companies will choose tools based solely on price, while others will spend what is necessary to make sure the job gets done right. If you are choosing to work with an MSP (Managed Service Provider) it’s going to be their responsibility to manage your IT network security and availability, be sure they are using the tools required to ensure your network is managed properly. You wouldn’t take your car to a mechanic who uses a hammer to repair every problem so why would you choose an IT company that uses only one tool for the monitoring, management and maintenance of your network?
A Refined Process
Since tools are only as good as the processes behind them, you want to work with an IT Service Provider that is always working to improve their processes. A good MSP will always look for innovative ways to improve. Technology is advancing all the time, choose a provider that works with their staff, as well as their customers, to make sure their processes are advancing as well. There are times when the “old way” is still the best way, but not when your working with the latest technologies.
Relationships You Trust
As important as tools and processes are to the successful operations of any IT company, don’t overlook their perspective on people. Whether it’s your local auto repair shop, a home remodeling company, or a new IT Service Provider, you want to work with people who care about you. Long-term business relationships are not built with tools or processes, they are built with people. Take some time to get to know your new IT Service Provider, ask to meet their staff, check references from other companies they work with, and make sure they care about you and your success, not just their own.
If you are looking for a new IT company in Waukesha, Wisconsin or the Greater Milwaukee Area, including Brookfield, Germantown, Menomonee Falls, Mequon, New Berlin, Oconomowoc, Pewaukee and all of Southeastern Wisconsin, considerToSolution for your IT Network and Security needs.
At our company, we take our tools and processes very seriously. So much so, that it’s a part of our mission statement. We know that if we constantly work to improve our processes and choose the right tools for the job, we can continue to deliver excellent IT support in Waukesha and the surrounding areas.
That’s why we have continued to invest in enterprise-class monitoring tools. It’s a best-of-breed approach that allows our ServiceDesk to get incredible insight into the networks we manage. We stay ahead of IT problems, most of the time preventing them, before our clients even realize a potential hiccup.
We have worked hard to implement efficient ServiceDesk automation, reminders, and recurring tasks that help us ensure that we’re always as proactive as possible. We meet often as a team to review our monitoring and management policies, along with industry best practices, like our layered security approach.
We’d love to speak with you about how IT support in Waukesha is changing and share about the new way to do IT. It can save you time, headaches, and take the burden out of IT for you. Contact us today for a network assessment and get your IT fixed!
About the Author: Dan Schneck is VP of Network Services and co-founder of To Solution, Inc., an information technology managed service provider based in Waukesha, Wisconsin. Visit https://tosolution.com/blog to read more of Dan’s blogs, connect on LinkedIn at linkedin.com/in/danschneck, or follow on Google+ at https://plus.google.com/u/1/+DanSchneck